At Food Galery we strive to ensure that your orders are delivered promptly and in perfect condition. This Shipping Policy outlines the terms and conditions governing the delivery of orders placed through our app.
Delivery Zones
We currently deliver to specific locations as outlined in the app. Users can check the availability of delivery services by entering their address during the ordering process.
Delivery Times
Estimated Delivery Time: The estimated delivery time will be displayed at checkout. Delivery times may vary based on factors such as traffic, weather, and restaurant preparation time.
Rush Hours and Delays: During peak hours or unforeseen circumstances, deliveries may take longer than expected. We appreciate your patience.
Shipping Fees
Standard Delivery Fee: A delivery fee is applicable based on the user’s location and order total. The fee will be displayed at checkout.
Promotions: Free or discounted delivery may be offered during promotional periods or for orders exceeding a specified amount.
Delivery Process
Order Confirmation: Once an order is placed, users will receive a confirmation via the app and/or email.
Real-Time Tracking: Users can track the status of their delivery through the app.
Contactless Delivery: Customers can opt for contactless delivery by specifying their preference during checkout.
User Responsibilities
Accurate Information: Ensure that the delivery address and contact details provided are accurate and complete.
Availability: Users must be available at the specified address to receive the delivery. If unavailable, our delivery partner will attempt to contact you for further instructions.
Failed Deliveries
Deliveries may fail due to:
Incorrect Address: If the address provided is incorrect or incomplete.
Unavailability: If the user is not available to receive the order.
Restricted Access: If the delivery location is inaccessible (e.g., locked gates or restricted entry).
In such cases, refunds or reattempts will be at our discretion, subject to the circumstances.
Non-Delivery Circumstances
We are not liable for non-delivery caused by events outside our control, including but not limited to:
Natural disasters
Extreme weather conditions
Government restrictions
Contact Us
If you experience any issues with your delivery or have questions about this policy, please contact us:
Email: [support email]
Phone: +912269719289
In-App Support: Access the Help section in the app.
We are committed to delivering your orders efficiently and appreciate your trust in our service.
